Privacy Policy
This privacy policy outlines the policies and practices of AI Cyber Experts and its affiliates in collecting, using, and safeguarding personal information obtained through the use of AI Cyber Experts products, services, and websites (collectively referred to as the “Services”).
This policy applies to each of the AI Cyber Experts entities, but not to AI Cyber Experts’ partners or affiliates, which may have separate privacy policies. This policy does not extend to any information that is beyond the control of AI Cyber Experts. By using the Services and website, you agree to the collection, use, and disclosure of your information as described in this privacy policy, and agree to AI Cyber Experts’ terms of use, which are incorporated by reference. If you do not agree, please do not use or access the website.
QUICK GUIDE TO CONTENTS
WHO WE ARE
AI Cyber is a global leader in managed services and solutions provider for businesses of all sizes. We offer a range of services, including managed security as a service, email security, extended detection and response, cloud security, zero trust solutions, penetration testing, IT security software , IT security assessment and consultation. In addition to cybersecurity, we also offer IT and digital services such as IT infrastructure consultancy, business software and solutions, business email and collaboration solutions, Unified Communication solution, cloud infrastructure and hosting, backups and DR solution and managed IT services and more
INFORMATION COLLECTION
There are several ways we may obtain information about you, including through (A) information you provide to us directly; (B) information that we automatically collect; and (C) information we receive from third parties. This includes data that identifies you personally whether directly (i.e. your name) or indirectly (i.e. information about your online use).
Information You Provide
AI Cyber Experts collects personal information from you when you choose to share it with us. This can occur when you subscribe to our Services, use an AI Cyber Experts website, download a product, sign up for email or a meeting request, or request further information. The personal information we collect may include your name, address, email address, telephone or mobile number, IP address, and payment information if you are making a purchase.
You may also provide us with certain information in connection with specific actions:
- Services, Product Downloads and Access
Enrolling in AI Cyber Experts’ subscription service may require you to provide certain personal information and enter into a Subscriber Agreement. Nothing in this privacy policy is intended to modify the terms of the Subscriber Agreement.
When you download or access a product from AI Cyber Experts, you may be required to provide personal information. With your consent, this information may be used by AI Cyber Experts or its affiliates to contact you about AI Cyber Experts products and services, including product updates and associated promotional material. This information may also be used as collated general demographic information to improve AI Cyber Experts’ products and services.
If you make a purchase from AI Cyber Experts, we may store an anonymized token and payment information, such as the last four digits and expiration date of a credit card, billing address, or payment information through a service like PayPal, Apple Pay or GPay, depending on the form of payment you choose.
- Forums, Bulletin Boards, Testimonials, Chat Rooms, and Surveys
If you submit personal information through a forum, bulletin board, testimonial or chat room operated by AI Cyber Experts, that information may be collected, used, and read by third parties, including other users. AI Cyber Experts is not responsible for any information submitted through these services.
AI Cyber Experts may occasionally request information from customers through surveys. Participation in these customer surveys is voluntary, and the information collected is used to improve our website and our services and products.
Information Automatically Collected
With your consent, AI Cyber Experts may contact you about offers and opportunities from the company or its business partners, conduct surveys, and gather feedback. Personal information includes data that identifies you personally, whether directly (such as your name) or indirectly (such as information about your online use).
Cookies & Other Computing Information
A cookie is a piece of data stored on a computer’s hard disk that contains information about the user. AI Cyber Experts may use cookies to measure the success of advertising and affiliate network membership. Cookies may be collected automatically or passively. Our partners may also use cookies. AI Cyber Experts does not have any control over these cookies.
AI Cyber Experts’ websites use Google Analytics, a web analytics service provided by Google, Inc., to evaluate the use of our website. Google Analytics places a third-party cookie on your computer that is then used to compile reports on visitor traffic and internet usage. Google Analytics does not have a database of individual profiles for each visitor and only collects aggregate data.
We may automatically collect your IP address and other unique identifier or information from the computer, mobile device, tablet, or other device you use to access the Services, including the browser type, device type, operating system, software and software version, hardware model, mobile network information, and the domain name from which you accessed the Services. This data may be used to help diagnose problems with our servers, analyze trends, track users’ web page, email, and mobile application movements and activities, help identify or gather broad demographic information for aggregate use.
We may also collect information about your use of the website, such as the date and time you visit, the areas or pages of the website that you visit, the amount of time you spend viewing or using the Services, the number of times you return to the website, other click-stream or site usage data, emails that you open, forward, or click through to our Services, and other sites that you may visit.
- Location
We collect general information about where traffic and purchases on our Services are coming from around the world. This is used at an aggregate level (that does not identify individual users) to create reports to better understand our engagement with users.
- Permissions
With your express permission, certain AI Cyber Experts Services, such as AI Cyber Experts Mobile application allow the applications access to Global Positioning Data (GPS), cellular network, Google Analytics or other similar data.
When requested by you, these applications also specifically access, modify and delete personal data and may send emails or messages from your device. Please review the end-user licensing agreement for each application or product and the associated permissions to obtain further details for a particular Service.
Information from Third Parties
We may also receive personal information from third parties.
Third Party Features
In the event that third party features and functionalities are incorporated in or made available in or through AI Cyber Experts products, then the policies of those third parties apply. Please visit each third party’s license agreement and privacy policy to better understand their terms of use and data collection practices.
INFORMATION USE
We may use the information we collect from and about you for a variety of business purposes; in general to provide the services, improve customer experience and engagement and develop the Services. We are committed to protecting and maintaining the privacy of your information and we will process your data only in accordance with applicable data protection law and this Privacy Policy.
We will have a lawful basis for processing your data if:
• We need to process your information in order to provide you with the products or service you have requested or to enter into a contract;
• You have consented to such processing;
• We have a legitimate interest for processing your data – e.g., for fraud prevention; direct marketing; network and information systems security; data analytics; enhancing modifying or improving our services; identifying usage trends; determining the effectiveness of promotional campaigns; and advertising personalization of the service using data to make it easier and faster for you to place orders; and/or
• We are legally obliged to process it
We may use your information when we have a lawful basis for processing such information, including for customer services and transactional purposes, and advertising customization and analytics purposes.
We may also use the information we collect from and about you for any of the following purposes:
• To respond to your inquiries, fulfill orders, and contact and communicate with you when necessary;
• To enhance your online experience, including as a way to recognize you and welcome you to the Services;
• To review the usage and operations of our Services, develop new products or services, and conduct analysis to enhance or improve our content, products, and services;
• To provide you with customized Services content, targeted offers, and advertising on the Services, via email, or across other websites, mobile applications, social media or online services;
• To contact you with information, newsletters and promotional materials from AI Cyber Experts or on behalf of our partners and affiliates;
• To use your data in an aggregated non-specific format for analytical and demographic purposes (this processing may involve profiling – for example to create audiences based on demographic or location based information for marketing and customization purposes);
• To protect the security or integrity of the Services and our business, such as by protecting against and preventing fraud, unauthorized transactions, claims and other liabilities, and managing risk exposure, including by identifying potential hackers and other unauthorized users;
• To use and disclose your credit/debit card information only to process payments and prevent fraud;
• For other purposes disclosed at the time you provide your information or otherwise with your consent.Additionally, if you use the Services to connect with third party services you authorize us to use information from and about you, on your behalf, to interact with these third-party services based on your requests.
INFORMATION SHARING
AI Cyber Experts will share aggregated demographic and other information with our partners and affiliates (such as our sponsors, partners, advertisers, advertising networks, advertising servers and analytics companies or other third parties in connection with marketing, promotional, and other offers, as well as product information).
It may also be shared in the event of the sale of a business or business assets. Your information may also be shared with third parties we identify at the time you provide your personal information or otherwise with your consent. You have the option to opt-in to receive direct marketing from these selected third parties.
Information provided to AI Cyber Experts will be protected by AI Cyber Experts and not sold or rented to any unrelated third parties without your express consent, except that AI Cyber Experts may disclose data to its affiliates and business partners who have established similar privacy standards, when legally obligated to do so, or if disclosure is required to protect the rights over AI Cyber Experts, AI Cyber Experts’s customers, or the users of AI Cyber Experts’s services. AI Cyber Experts may also share aggregate demographic data that does not contain any personal information.
HOW LONG YOUR INFORMATION IS RETAINED FOR
We will keep your personal data for as long as we need it for the purpose it is being processed for. For example, we will retain your information for as long as your account is active or as needed to provide you services; and after that, we will keep the personal information for a period which enables us to handle or respond to any complaints, queries or concerns relating to your account. Your information may also be retained so that we can continue to improve your experience with us.
We retain the identifiable data we collect directly for marketing purposes for as little time as possible, after which we employ measures to permanently delete it or, in some cases, anonymize or de-identify the data. We will periodically review the personal information we hold and delete it securely, or in some cases anonymize it, when there is no longer a legal, business, or consumer need for it to be retained.
YOUR RIGHTS
We respect your privacy rights and provide you with reasonable access and rights to the personal data that you may have provided through your use of the Services. If you live in the European Economic Area (EEA), and wish to access, amend, delete, or transfer any personal information we hold about you, you may contact us as set forth in the “Contact Us” section.
You may update, correct, or delete your account information and preferences at any time by accessing your Account settings page on the Service. Please note that while any changes you make will be reflected in active user databases instantly or within a reasonable period of time, we may retain all information you submit for backups, archiving, prevention of fraud and abuse, analytics, satisfaction of legal obligations, or where we otherwise reasonably believe that we have a legitimate reason to do so.
You may decline to share certain personal information with us, in which case we may not be able to provide to you some of the features and functionality of the Services. At any time, you may object to the processing of your personal information, on legitimate grounds, except if otherwise permitted by applicable law. If you believe your right to privacy granted by applicable data protection laws has been infringed upon, please contact [email protected].
Cookies, Tracking Options and California Do Not Track Disclosures
For California Residents: Certain parts of our Services require cookies. You are free to adjust your device or Internet browser settings to limit certain tracking or to decline cookies, but by doing so, you may not be able to use certain features on the Services or take full advantage of all of our offerings.
Please refer to your device’s settings or your Internet browser’s “Help” section for more information on how to delete and/or disable your device or browser from receiving cookies or controlling your tracking preferences. Our system may not respond to Do Not Track requests or headers from some or all Internet browsers.
We may use cookies or other technologies to deliver more relevant advertising and to link data collected across other computers or devices that you may use.
Interest-Based Advertising Choices
To understand your choices for receiving more relevant advertising provided on the Service or across other websites and online services, please review the information below:
To learn more about such interest-based advertising, and to opt out of such collection and use for interest-based advertising by the Digital Advertising Alliance (DAA) participating companies, please visit http://www.aboutads.info/choices/. To opt out from the use of information about your online activities for interest-based advertising by Network Advertising Initiative (NAI) member companies, please visit https://www.networkadvertising.org/choices/.
• If you wish to prevent your data from being used by Google Analytics, Google has developed the Google Analytics opt-out browser add-on available here.
• On your mobile device, you may also adjust your privacy and advertising settings to control whether you want to receive more relevant advertising.
Even if you opt out, you still may receive advertising from us that is not customized based on your use of the Services or usage information, or advertising from other third parties if they are not a DAA or NAI participating company.
Other Choices Concerning the Use and Disclosure of Your Information
You may occasionally receive information on products, services, and special deals from AI Cyber Experts or may receive informational newsletters. Customers are given the opportunity to ‘opt-out’ of having information used for purposes not directly related to the AI Cyber Experts service at the point where the information is requested. Customers who consented to receive marketing from AI Cyber Experts may also elect not to receive additional promotional communications using the opt-out link provided in each promotional email or by emailing [email protected].
Customers may not opt-out of receiving service announcement updates as they contain important security information about the services. If you receive marketing communications from one or more AI Cyber Experts affiliates, you must opt-out individually from each of the affiliates from which you are receiving brand-specific marketing communications.
Your California Privacy Rights
If you are a California resident, you may request information about our disclosure of personal information to third parties or affiliated companies for their direct marketing purposes. To make such a request, please contact us. You must put the statement “Your California Privacy Rights” in the subject field.
We are not responsible for notices that are not labeled or sent properly, or do not have complete information. Non-affiliated third parties are independent from AI Cyber Experts and if you wish to receive information about your disclosure choices or stop communications from such third parties, you will need to contact those non-affiliated third parties directly.
CHILDREN’S PRIVACY
We respect your privacy rights and provide you with reasonable access and rights to the personal data that you may have provided through your use of the Services. If you live in the European Economic Area (EEA), and wish to access, amend, delete, or transfer any personal information we hold about you, you may contact us as set forth in the “Contact Us” section.
You may update, correct, or delete your account information and preferences at any time by accessing your Account settings page on the Service. Please note that while any changes you make will be reflected in active user databases instantly or within a reasonable period of time, we may retain all information you submit for backups, archiving, prevention of fraud and abuse, analytics, satisfaction of legal obligations, or where we otherwise reasonably believe that we have a legitimate reason to do so.
You may decline to share certain personal information with us, in which case we may not be able to provide to you some of the features and functionality of the Services. At any time, you may object to the processing of your personal information, on legitimate grounds, except if otherwise permitted by applicable law. If you believe your right to privacy granted by applicable data protection laws has been infringed upon, please contact [email protected].
Cookies, Tracking Options and California Do Not Track Disclosures
For California Residents: Certain parts of our Services require cookies. You are free to adjust your device or Internet browser settings to limit certain tracking or to decline cookies, but by doing so, you may not be able to use certain features on the Services or take full advantage of all of our offerings.
Please refer to your device’s settings or your Internet browser’s “Help” section for more information on how to delete and/or disable your device or browser from receiving cookies or controlling your tracking preferences. Our system may not respond to Do Not Track requests or headers from some or all Internet browsers.
We may use cookies or other technologies to deliver more relevant advertising and to link data collected across other computers or devices that you may use.
Interest-Based Advertising Choices
To understand your choices for receiving more relevant advertising provided on the Service or across other websites and online services, please review the information below:
To learn more about such interest-based advertising, and to opt out of such collection and use for interest-based advertising by the Digital Advertising Alliance (DAA) participating companies, please visit http://www.aboutads.info/choices/. To opt out from the use of information about your online activities for interest-based advertising by Network Advertising Initiative (NAI) member companies, please visit https://www.networkadvertising.org/choices/.
• If you wish to prevent your data from being used by Google Analytics, Google has developed the Google Analytics opt-out browser add-on available here.
• On your mobile device, you may also adjust your privacy and advertising settings to control whether you want to receive more relevant advertising.
Even if you opt out, you still may receive advertising from us that is not customized based on your use of the Services or usage information, or advertising from other third parties if they are not a DAA or NAI participating company.
Other Choices Concerning the Use and Disclosure of Your Information
You may occasionally receive information on products, services, and special deals from AI Cyber Experts or may receive informational newsletters. Customers are given the opportunity to ‘opt-out’ of having information used for purposes not directly related to the AI Cyber Experts service at the point where the information is requested. Customers who consented to receive marketing from AI Cyber Experts may also elect not to receive additional promotional communications using the opt-out link provided in each promotional email or by emailing [email protected].
Customers may not opt-out of receiving service announcement updates as they contain important security information about the services. If you receive marketing communications from one or more AI Cyber Experts affiliates, you must opt-out individually from each of the affiliates from which you are receiving brand-specific marketing communications.
Your California Privacy Rights
If you are a California resident, you may request information about our disclosure of personal information to third parties or affiliated companies for their direct marketing purposes. To make such a request, please contact us. You must put the statement “Your California Privacy Rights” in the subject field.
We are not responsible for notices that are not labeled or sent properly, or do not have complete information. Non-affiliated third parties are independent from AI Cyber Experts and if you wish to receive information about your disclosure choices or stop communications from such third parties, you will need to contact those non-affiliated third parties directly.
AI Cyber Experts sites, products and services are not directed to children under the age of 13 (up to age 16 in some countries) and we do not knowingly collect personal information from children under the age of 13 (up to age 16 in some countries). If we become aware that a child under the age of 13 (up to age 16 in some countries) has provided us with personal information, we will take steps to delete such information from our files as soon as possible.
DATA SECURITY
AI Cyber Experts protects information both online and off-line. The transmission of information, including any payment information, is encrypted and protected using secure sockets layer (SSL) technology.
Stored customer information is kept in a secure environment where access is restricted to employees who need the information to perform a specific job (for example billing administration or the development team). Employees are required to use password-protected screen-savers and keep their computers up-to-date.
INTERNATIONAL TRANSFERS
AI Cyber Experts is a global business and it, or its service providers, may process, transfer, and store information about our users on servers located in a number of countries outside the European Economic Area (EEA), including in the United States. Since we are committed to protecting your information, we take steps to ensure that there are appropriate safeguards in place when we transfer that data.
In the course of providing Services or otherwise, your data will be transferred to numerous countries including the United States. In some of these locations, data protection laws may be less stringent than in your country. To ensure that your data is adequately protected, we transfer your data subject to suitable safeguards being in place.
In particular, where we transfer your information outside the EEA, we rely on standard EU Model Clauses approved by the European Commission and we transfer the information in accordance with applicable laws and using adequate and appropriate safeguards.
REVISIONS TO THIS PRIVACY POLICY
AI Cyber Experts reserves the right to revise this privacy policy at any time. Any revisions will be made by posting the changes to the website. Customers must check the website periodically to be aware of any changes to the privacy statement. Your continued use of the website or Service constitutes your acceptance of those changes.
CONTACT US
If you have any questions or concerns about this Privacy Policy or our practices, you may contact us by Email: [email protected]
EXTERNAL LINKS
The AI Cyber Experts website contains links to external websites which are outside the scope of this privacy statement. AI Cyber Experts is not responsible for the privacy practices of such other sites and does not control the accuracy of information displayed by such websites.
Effective as of Dec 29, 2022