AI-powered NOC and support
Co-managed IT, NOC, and vCIO for MSPs.
Co-managed IT for MSPs adds 24/7 NOC, AI-powered helpdesk overflow, patching, backup, project delivery, and vCIO - under your brand. AI Cyber Experts is your behind-the-scenes team and distributor: curated tools at distributor pricing, best-practice configs, and specialists on tap, so you scale coverage without hiring.
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AI Cyber Experts supports MSP partners globally, including partners across North America, Europe, and APAC. The model is designed for pay-as-you-go economics where applicable.
AI Cyber Experts gives MSPs co-managed IT capacity, AI-powered helpdesk support, NOC coverage, patching, backup, project delivery, and vCIO support under the MSP brand.
The model combines white-label support delivery with curated distributor tools, deploy-fast configurations, RMM/PSA/ITSM handoffs, and client-ready reporting so your MSP can expand coverage without turning every capacity gap into a hiring cycle.
What is included
What is included in co-managed IT and white-label NOC for MSPs?
AICE can support 24/7 NOC coverage, AI-powered helpdesk overflow, after-hours assistance, patching, backup, escalation support, project and implementation support, monitoring workflows, and vCIO guidance for the MSP and its clients.
AI-powered helpdesk overflow and intelligent dispatch.
Patching, backup, onboarding, project, and implementation support.
vCIO strategy and client-ready reporting under your brand.
Expert consultation for security, cloud, and operational decisions.
How it works
How does co-managed support work?
The process starts by mapping where your team is under pressure. AICE then defines the handoff model, service boundaries, escalation expectations, RMM/PSA/ITSM workflow, and reporting rhythm your MSP needs.
Identify coverage gaps and service pressure.
Define handoffs, escalation rules, and client-facing boundaries.
Operate behind the MSP brand with clear reporting.
Who does what
Who does what in the white-label model?
Your MSP owns the client relationship, service promise, account management, and pricing. AICE supports operational delivery, curated tooling, and specialist capacity in the background.
Your MSP remains the client-facing team.
AICE supports capacity, coverage, and specialist work.
The engagement can start with overflow and expand over time.
What your MSP owns
- ✓ Client relationship, pricing, and account strategy.
- ✓ Client-facing brand, communication, and service promise.
- ✓ Final decisions about scope, packaging, and timing.
What AICE supports
- ✓ Specialist delivery support behind the scenes.
- ✓ Reporting, handoffs, enablement, and operational coverage.
- ✓ Security, support, or automation paths matched to the need.
Virtual CIO & CISO
AI-assisted vCIO and vCISO capacity for your MSP and your clients
Add IT strategy, security governance, compliance roadmaps, and client-ready reporting under your brand. AICE supports the analysis, planning, and delivery work behind the scenes while your MSP owns the relationship.
Explore Virtual CIO & CISOBook a discovery call for co-managed IT capacity
A short discovery call can show where AICE can support capacity without disrupting the client relationship.
Book a discovery call
Related guides
Connect delivery capacity, security, and growth
Use these guides when your MSP needs more operational capacity and stronger security packaging without making the page feel like a resource dump.
White-Label SOC for MSPs
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Read the guideCo-Managed IT and AI Growth for MSPs
Add NOC, helpdesk, project support, AI CRM, AI employees, and automation while keeping client ownership.
Read the guide
FAQ
Common questions
Can co-managed IT be used only for overflow?
Yes. The model can start with overflow, after-hours, or a specific support function.
Will clients know another team is involved?
The delivery model is designed for white-label support where the MSP remains client-facing.
Does this replace our internal team?
No. AICE extends your team when capacity, coverage, or specialist support is needed.
How quickly can we start?
Setup varies by service, but many services can be prepared quickly once scope and access are clear.